At Jerraí, all of our pieces are carefully handcrafted with love and intention. Because each item is made to order, please allow additional time for production and fulfillment. Once your order is placed:

* Processing Time: 7-21 business days (depending on order volume and complexity of the design)

* Shipping Time: Once shipped, orders typically arrive within 3-7 business days (domestic) or 7-21 business days (international).

* You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Please ensure your shipping address is accurate at checkout, as Jerraí is not responsible for delays, lost or stolen items due to incorrect information provided.

All sales are final due to the handmade nature of our products. We do not accept returns, refunds, or cancellations. 

Exceptions will only be made under the following circumstances: 

* You received the wrong item. 

* The item you received is the wrong size due to a sizing error on our part. 

In either case, you must email lifeofjerrai@gmail.com within 5 days of receiving your order, including your order number and clear photos of the item in question. Once verified, we will work with you to make it right through an exchange or refund. 

Please note: 

* Items must be unworn and in original condition. 

*Return shipping (if applicable) will be covered on a case-by-case basis.

For questions about your order or additional support, contact us at: lifeofjerraí@gmail.com.

We're here to help!